Skip to content

Posts from the ‘Online advertising’ Category

Jan 27

1 Comment

Twitter tools to work the language

Twitter can be both efficient and maddening with its 140-character limits. Abbreviations have become acceptable, even when they aren’t correct. New words have joined our language and symbols can at times express more than words.

Mashable introduced me to several new tools this past week to make sense of  the new language limits. My favorites? Thsrs (the shorter thesaurus), which offers less lengthy synonyms for long words so you can fit within the 140-character count. If you don’t mind the abbreviations, but have difficulty with self-editing, you can let 140it do it for you. Just close your eyes and hit “click.” While the site shaves down your tweets, you could end up sounding like a 12-year-old girl. Other tools define hashtags, analyze your personality based on tweets, and translate into foreign languages. I’m not giving up my AP Stylebook, but it’s always good to have the right tool for the job.

Jan 9

Creating conversions with your content

Driving traffic to your storefront or website is one thing, but getting those prospects to become paying customers is another. How many times have you stuffed items into your shopping cart, but then walked away before hitting the “Order” button? What converts a prospective customer into a sale? A good part of capturing that transaction comes down to trust. Have you established it with your customers?

How do you build trust? Every detail on your site and every level of contact you make should reinforce that trust with your customers. Of course, foremost you need to deliver on your brand promise.  If your product erases lines and wrinkles within 14 days, you should back that up. But there are other ways to build trust as well. Be sure to include product reviews and testimonials on your website. Word-of-mouth referrals are the primary factor behind 20% to 50% of all purchasing decisions according to a recent article by McKinsey Quarterly. When consumers are buying a product for the first time, they especially tend to seek out more opinions and do more research.

Building trust can also be as simple as including your contact information, photographs of yourself and your storefront, a short company history, as well as seals of secure purchasing technology services such as VeriSign. Ongoing communications with your customers can also help build their loyalty. I like newsletters, either printed or delivered via email, to stay in contact with customers. These have the added benefit of establishing you as an expert in your field by providing relevant content.

In all communications, it’s important to be yourself and be honest. If you’ve received a negative review, address it and show your concern for the customer’s experience. With each interaction, you have an opportunity to build a relationship and, ultimately, trust.

Jul 7

Increase your email click-thru rates with social media links

Looking for a better response rate for your email marketing? A recent study from the email marketing technology firm GetResponse shows that you can improve your click-thru rates by including social media sharing options within your emails. While it’s always a good idea to cross-promote your marketing channels for greater influence, this research shows how effective it can be to let your customers do the talking. Small to mid-sized businesses that added at least one social network sharing link improved click-thru rates (CTRs) by 30% with a 9.4% CTR. In comparison, promotional emails without any social network links generated a 7.2% CTR.  By adding in at least three social sharing icons, the email generated a 55% higher CTR than messages without any sharing options.

The Email Marketing and Social Media Integration Report also identified the most effective channels. Emails that could be shared on Twitter returned a 10.2 CTR, while Facebook returned a 9.1% response rate. It’s worth adding the social sharing links to your arsenal as most small to mid-sized business marketers do not. A mere 18.7% link campaigns to their Twitter accounts, while only 13.5% include links to other social media networks.

Consider the benefits of word-of-mouth marketing and make it easy for your customers and prospects to share your message among their friends and networks.

Dec 30

What to expect in 2010.

My email has been brimming over the past few weeks with recaps of the past year and insight into 2010. Salon magazine captures the best viral videos of the decade, reminding me that you can do more on a treadmill than just sweat off those extra holiday pounds. The New Yorker’s quiz on the year’s bizarre political events reminded me of a few incidents worth forgetting. And according to a Marist poll, the most annoying word or phrase of 2009 was not “tweeted,” or “octomom” but “whatever.”

The past year also saw social media come into its own. Facebook grew from 100 million users in August 2008 to 350 million just one year later. Its fastest growing demographic was the 40+ crowd. Although Twitter’s growth has slowed somewhat, it is still growing by seven million new users each month.

Certainly not all status updates are newsworthy, but as information and ideas flow across the web it has altered the way we spend our time over a cup of coffee each day. Search has evolved alongside the rise of social media, with real-time Twitter newsfeeds now flowing into search results on Google and Bing. Facebook fan page updates are soon to follow on both search providers as well. Google’s introduction of their Social Search option reflects a growing appreciation of the influence of social networks. Referrals and online customer reviews make an enormous impact on purchasing decisions. For businesses, these real-time newsfeeds offer a real opportunity to respond with timely, useful content that can be picked up and shared across the Internet. This is nothing new, really. It’s just the technology that’s changed and given our words and opinions greater traction.

I purchased my first iPhone this past year and, apparently, I’m not an early adopter. The iPhone has already sold more than 57 million units worldwide, the fastest uptake in the history of technology. As smartphones become faster and less expensive, they will continue to change the marketing landscape. According to the Mobile Marketing Association, the total U.S. dollars spent on mobile marketing will grow from $1.7 billion this year to $2.16 billion in 2010. While smartphones are still a small niche, mobile is giving advertisers unique ways to reach their audience, with geo-targeting and an open platform to develop branded applications. Who doesn’t love their handy level or restaurant reviews?

With so many options for reaching out and touching someone, the art will be integrating digital media with traditional media. Consumers are blurring the boundaries of their media consumption patterns, accessing the web over their mobile devices, viewing TV online, and reading newspapers and magazine in both print and digital formats. With good planning and consistency of message, you can maximize your marketing efforts across every medium for the greatest outcomes in 2010.

Nov 18

TV still has us hooked.

I have a home office, so I’m tooling away on my computer much more than I should be each day. However, a recent study on video media usage by Ball State University’s Center for Media Design helped put a few things in perspective for me. Their new Video Consumer Mapping Study tracked how, where, how often and for how long consumers are exposed to media. They found that television remains extremely prevalent in people’s lives, with consumers spending an average of 5.9 hours in daily viewing time. The largest percentage of this usage is live TV rather than playback. What was more shocking to me, though, was the total consumer screen time during a day averaged just over 8.5 hours. That’s a lot of time spent with a digital friend.

The study categorized media into four types of screens: traditional television (including live and DVR); computer (Web use, email, instant messaging and video); mobile devices (including texting and video); and all other screens such as out-of-home advertising. Although the composition of consumers’ screen media time varied across age groups, total screen time was pretty similar overall. Younger baby boomers (ages 45-54) had the highest consumption of media with an average daily screen time of just over 9.5 hours.

My first thought is that 9.5 hours is an extremely great night’s sleep. But it’s also a tremendous amount of exposure and creates a vast opportunity to get your message out in front of an audience. The study disputed several commonly held beliefs about media activity:

* Consumers are not channel surfing to avoid ads. TV users were exposed to, on average, 72 minutes per day of TV ads and promos.

* Despite the proliferation of computers and video-capable phones, TV in home still commands the greatest amount of viewing, even among those ages 18-24.

* Even in major metro areas where commute times can be long and radio remains popular, computer usage has replaced radio as the No. 2 media activity. Radio is now third and print media is fourth.

Results from this extensive study are consistent with previous Nielson studies that have found video consumption has never been higher and that TV continues to dominate the media landscape. It’s an interesting look at how we spend our time and good news for advertisers everywhere.

« Older Entries
Newer Entries »
Follow

Get every new post delivered to your Inbox.